People who care about the Earth Term Paper Example | Topics and Well Written Essays - 750 words

People who care about the Earth - Term Paper Example Compared to other biogas plant system, for example, the one that uses dung and sewerage, the system that uses food waste is pro- active since a small amount of food waste produces a lot of energy and only in a shorter period of time compared to the other conventional biogas system that uses dung and sewerage which requires up to over one month to complete the reaction and produce electrical energy (Pimm and Thomas 14). To be precise, two kilograms of food waste takes around 24 hours to complete the reaction after which approximately 500g of energy are produced in the form of methane. This invention of ARTI Biogas plant clearly indicates that it is the most efficient biogas system as it produces results with over approximately 800 times as efficient compared to other biogas systems (Bill 50). A brief history of people who invented the solar system includes Alexandre Edmond, who was instrumental in explaining how electricity can be harvested from sunlight (Frankham, David and Jonathan 46). Russell Ohl came later and invented the solar cell. The panel composed of particular metals which would emit electrons after being hit by direct sunlight. The electrons then flow through a conductor that then creates electricity. The use of solar power through the use of sunlight is increasingly efficient since it generates a lot of electricity without posing a threat to the universe through waste emissions and pollution. Solar panels are also considered efficient since they have a long lifespan meaning that it is quite reliable (Bill 56). Another individual who has contributed to conserving the planet is Tom Krimigis. Tom spent over 45 years of inventing and exploring the solar system. Tom even went ahead and won an achievement trophy, the National Air and Space Museum’s Trophy, which is currently the highest museum’s honor. Tom was highly instrumental in coming up with

Importance of time Essay Example for Free

Importance of time Essay Do to the fact that I could not maintain punctuality in a classroom environment I shall be writing an essay of the importance of punctuality in the United States Military. Now of course it seems like this would be easy to understand however I had managed to forget it and this shall explain it in this essay. Before you can understand how being punctual is important you must understand what being punctual means. Punctuality is the characteristic of being able to complete a required task or fulfill a moral duty before or at a specific time. There is often an understanding that a small amount of lateness is acceptable.. However in some cultures, such as Japanese society, or in the military there basically is no allowance. Some cultures have an unspoken understanding that actual deadlines are different from stated deadlines; for example, it may be understood in a particular culture that people will turn up an hour later than advertised. In this case, since everyone understands that a 9 A.M. meeting will actually start around 10am, no-one is inconvenienced when everyone turns up at 10am. In cultures which value punctuality, being late is tantamount to showing disrespect for anothers time and may be considered insulting. In such cases, punctuality may be enforced by social penalties, for example by excluding low-status latecomers from meetings entirely. Being at the right place at the right time for any member of the Army is extremely essential to the defense of the entire United States of America. Its because of this that being on time is remarkably important. Dependability, accountability, consistency and discipline are all crucially related to being on time. Furthermore, promptness also shows that the individual Soldier aims high and has their priorities straight. However, being where one needs to be at the appointed time will always be one of the most important aspects of being a Soldier. This is why failure to be on time not only severely hinders mission capability and readiness, but also can without a doubt cost unnecessary loss of life. It is important to realize that it is necessary for those in the Armed Forces are held to a higher standard. Being punctual in the military is important for many reasons, some of which I shall describe, right now. One of the few reasons for punctuality in the military would be if someone is late for a patrol or convoy that patrol or convoy might have to leave without that person, or maybe wait for them or can’t leave without them and be late to a rally point in which it is possible that it would cost some one  there life for you being late being late to a convoy and could lead to dire consequences. Not necessarily to you but to your battle buddies you let down by not showing up. While they are on patrol, or convoying to another area, something could happen that could either need your expertise and training or they could just need another soldier to keep watch of their area and without you it would take more manpower from less people to do the job that you were supposed to do. Or maybe the patrol you were supposed to be on could be ambushed and your weapon, your eyes and your training could be what makes the difference between your patrol losing soldiers or not. It is possible that if you had been there your patrol could have seen the ambush with the extra set of eyes watching, or taken out the enemy with the extra soldier carrying a weapon he/she was trained to use. Now being late could be what makes you lose battle buddies that could have survived if you were there to help them in that situation. Even more possible is that your battle buddies are on a convoy and it could have been your eyes that notice the strange object in the road or the slight discoloration, or maybe the disheveled earth of the road ahead of you that could have prevented your convoy from running into an IED. Or in another situation one might be on their way to meet someone from another country and showing up late would be looked at as a dishonorable and that you didn’t care about them or what they were trying to do. Also being late could also hinder your battle buddies at work. You being late makes your battle buddy who you are supposed to relieve stay later than he/she is supposed to, meaning that said person loses sleep time. Another reason might be because if you were going to relieve someone from duty on a guard duty it will make whoever your relieving have to stay at work. Therefor making them stay longer which then makes them tired and sluggish. And because they are because they are tired and sluggish, it increases the high chance that whatever work that person does would be under par and not up to standards because of lack of sleep. Which on a guard post they might fall asleep and someone might slip in or pass along some classified information to the enemy without any difficulty. Although the United States is not the only society that places a high regard on being on time, Americans in particular it would seem have been criticized in the past for being a highly time-oriented people, and some other cultures may not place the same level of importance on being punctual as exists in the United States today. This sense of being tied to a clock may strike some observers from other cultures as being downright psychotic, but the fact remains that the importance of being on time is an enormously important part of the American value system and it would be reasonable to suggest that this will not change. In addition, people who fail to be on time also demonstrate whether intentionally or not what may be considered as a callous disregard for other people and their time. In the United States, then, the importance of punctuality is well established and those who are even a few minutes late for say, a job interview, run the very real risk of losing out to lesser qualified candidates simply because they were unable to find a place to park in time. Similarly, people who are consistently late will be viewed as unreliable by most employers and also run the risk of losing whatever employment they have managed to secure in the first place. Being on time is one thing, but being early is completely different. When you’re assigned to be at an appointed place at an appointed time then there is no room for tardiness. Not only is it disrespectful to your co-workers in regards to making them stay later and putting them â€Å"under the bus† but also it is an integrity check and denotes your lack of responsibility. When you have a trend of being late none of your co-workers will feel as if they cant rely on you.

Let’s Put an End to Corporate Power and Greed Essay -- Argumentative P

Let’s Put an End to Corporate Power and Greed I see in the near future a crisis approaching that unnerves me and causes me to tremble for the safety of my country. ... corporations have been enthroned and an era of corruption in high places will follow, and the money power of the country will endeavor to prolong its reign by working upon the prejudices of the people until all wealth is aggregated in a few hands and the Republic is destroyed. -- Abraham Lincoln These days more and more of the corporate powers are migrating in search of cheap labor and huge profits, carrying away with them the primary sources of living of many people. As we saw in Roger and Me, General Motors replaced it’s Flint plant to open new ones in Mexico, laying off 30,000 workers in the process. Flint quickly turned into a 'ghost' town with poverty taking its toll on the common people. The rich got richer, while the poor became poorer. By this time the conditions had become so bad that the Money Magazine described Flint as the worst American city to live in. John Grisham (My Turn: Somewhere For Everyo...

Management Information System Questions

————————————————- MANAGEMENT INFORMATION SYSTEM Question 1(10 Marks) Discuss five (5) challenges of Management Information System (MIS). Answers Introduction A Management Information System (MIS) provides information which is needed to manage organizations effectively. Management information systems involve three primary resources such as people, technology and information or decision making. Management information systems are distinct from other information systems in that they are used to analyze operation activities in the organization.Academically, the term is commonly used to refer to the group of information management methods tied to the automation support of human decision making, e. g. decision support systems, expert systems and executive information systems. The Challenge of Management Information System (MIS) Although information technology is advancing at a bli nding pace, there is nothing easy or mechanical about building and using information systems. There are five major challenges confronting managers: 1. The information systems investment challengeIt is obvious that one of the greatest challenges facing managers today is ensuring that their companies do indeed obtain meaningful returns on the money they spend on information systems. It’s one thing to use information technology to design, produce, deliver, and maintain new products. It’s another thing to make money doing it. How can organizations obtain a sizable payoff from their investment in information systems? How can management ensure that information systems contribute to corporate value?Senior management can be expected to ask these questions: How can we evaluate our information systems investments as we do other investments? Are we receiving the return on investment from our systems that we should? Do our competitors get more? Far too many firms still cannot answ er these questions. Their executives are likely to have trouble determining how much they actually spend on technology or how to measure the returns on their technology investments. Most companies lack a clear-cut decision-making process for eciding which technology investments to pursue and for managing those investments. 2. The strategic challenge What complementary assets are needed to use information technology effectively? Despite heavy information technology investments, many organizations are not realizing significant business value from their systems, because they lack—or fail to appreciate—the complementary assets required to make their technology assets work. The power of computer hardware and software has grown much more rapidly than the ability of organizations to apply and use this technology.To benefit fully from information technology, realize genuine productivity, and become competitive and effective, many organizations actually need to be redesigned. T hey will have to make fundamental changes in employee and management behavior, develop new work models, retire obsolete work rules, and eliminate the inefficiencies of outmoded business processes and organizational structures. New technology alone will not produce meaningful business benefits. 3. The globalization challengeHow can firms understand the requirements of a global economic environment? The rapid growth in international trade and the emergence of a global economy call for information systems that can support both producing and selling goods in many different countries. In the past, each regional office of a multinational corporation focused on solving its own unique information problems. Given language, cultural, and political differences among countries, this focus frequently resulted in chaos and the failure of central management controls.To develop integrated, multinational, information systems, businesses must develop global hardware, software, and communications stan dards; create cross-cultural accounting and reporting structures; and design transnational business processes. 4. The information technology infrastructure challenge: How can organizations develop an information technology infrastructure that can support their goals when business conditions and technologies are changing so rapidly? Many companies are saddled with expensive and unwieldy information technology platforms that cannot adapt to innovation and change.Their information systems are so complex and brittle that they act as constraints on business strategy and execution. Meeting new business and technology challenges may require redesigning the organization and building a new information technology (IT) infrastructure. Creating the IT infrastructure for a digital firm is an especially formidable task. Most companies are crippled by fragmented and incompatible computer hardware, software, telecommunications networks, and information systems that prevent information from flowing freely between different parts of the organization.Although Internet standards are solving some of these connectivity problems, creating data and computing platforms that span the enterprise—and, increasingly, link the enterprise to external business partners—is rarely as seamless as promised. Many organizations are still struggling to integrate their islands of information and technology. 5. Ethics and security challenge: The responsibility and control challenge: How can organizations ensure that their information systems are used in an ethically and socially responsible manner?How can we design information systems that people can control and understand? Although information systems have provided enormous benefits and efficiencies, they have also created new ethical and social problems and challenges. A major management challenge is to make informed decisions that are sensitive to the negative consequences of information systems as well to the positive ones. Managers face an ongoing struggle to maintain security and control. Today, the threat of unauthorized penetration or disruption of information systems has never been greater.Information systems are so essential to business, government, and daily life that organizations must take special steps to ensure their security, accuracy, and reliability. A firm invites disaster if it uses systems that can be disrupted or accessed by outsiders, that do not work as intended, or that do not deliver information in a form that people can correctly use. Information systems must be designed so that they are secure, function as intended, and so that humans can control the process. QUESTION 2 (10 Marks)Explain with example (s) one (1) of the following Enterprise Applications: a) ERP b) SCM c) CRM Answers a) ERP Introduction In 1990, Gartner Group first employed the acronym ERP as an extension of material requirements planning (MRP), later manufacturing resource planning and computer-integrated manufacturing. W ithout supplanting these terms, ERP came to represent a larger whole, reflecting the evolution of application integration beyond manufacturing. Not all ERP packages were developed from a manufacturing core.Vendors variously began with accounting, maintenance and human resources. By the mid-1990s, ERP systems addressed all core functions of an enterprise. Beyond corporations, governments and non-profit organizations also began to employ ERP systems. Enterprise Resource Planning (ERP) Enterprise Resource Planning (ERP) systems integrate internal and external management information across an entire organization, embracing finance or accounting, manufacturing, sales and service, customer relationship management, etc. ERP systems automate this activity with an integrated software application.Their purpose is to facilitate then flow of information between all business functions inside the boundaries of the organization and manage the connections to outside stakeholders. ERP systems can ru n on a variety of computer hardware and network configurations, typically employing a database as a repository for information. Characteristics ERP systems typically include the following characteristics:- * An integrated systems that operates in real time (or next to real time), without relying on periodic updates. * A common database, which supports all applications. * A consistent look and feel throughout each module. Installation of the system without elaborate application/data integration by the Information Technology (IT) department. Examples: * Finance/ Accounting : General ledger, payables, cash management, fixed assets, receivables, budgeting and consolidation. * Human Resources : payroll, training, benefits, 401K, recruiting and diversity management. * Manufacturing : Engineering, bill of materials, work orders, scheduling, capacity, workflow management, quality control, cost management, manufacturing process, manufacturing projects, manufacturing flow, activity based cost ing, product lifecycle management. Supply chain management : Order to cash, inventory, order entry, purchasing, product configurator, supply chain planning, supplier scheduling, inspection of goods, claim processing, commissions. * Project management : Costing, billing, time and expense, performance units, activity management. * Customer relationship management : Sales and marketing, commissions, service, customer contact, call center support. * Data services : Various â€Å"self–service† interfaces for customers, suppliers and/or employees. * Access control : Management of user privileges for various processes. Components:- * Transactional database Management portal/dashboard * Business intelligence system * Customizable reporting * External access via technology such as web services * Search * Document management * Messaging/chat/wiki * Workflow management Connectivity to Plant Floor Information ERP systems connect to real–time data and transaction data in a v ariety of ways. These systems are typically configured by systems integrators, who bring unique knowledge on process, equipment, and vendor solutions. Direct integration—ERP systems have connectivity (communications to plant floor equipment) as part of their product offering.This requires the vendors to offer specific support for the plant floor equipment that their customers operate. ERP vendors must be expert in their own products, and connectivity to other vendor products, including competitors. Database integration—ERP systems connect to plant floor data sources through staging tables in a database. Plant floor systems deposit the necessary information into the database. The ERP system reads the information in the table. The benefit of staging is that ERP vendors do not need to master the complexities of equipment integration. Connectivity becomes the responsibility of the systems integrator.Enterprise appliance transaction modules (EATM)—These devices commu nicate directly with plant floor equipment and with the ERP system via methods supported by the ERP system. EATM can employ a staging table, Web Services, or system–specific program interfaces (APIs). The benefit of an EATM is that it offers an off–the–shelf solution. Custom–integration solutions—Many system integrators offer custom solutions. These systems tend to have the highest level of initial integration cost, and can have a higher long term maintenance and reliability costs. Long term costs can be minimized through careful system testing and thorough documentation.Custom–integrated solutions typically run on workstation or server class computers. Implementation ERP's scope usually implies significant changes to staff work processes and practices. Generally, three types of services are available to help implement such changes—consulting, customization, and support. Implementation time depends on business size, number of modules, customization, the scope of process changes, and the readiness of the customer to take ownership for the project. Modular ERP systems can be implemented in stages. The typical project for a large enterprise consumes about 14 months and requires around 150 consultants.Small projects can require months; multinational and other large implementations can take years. Customization can substantially increase implementation times. Process preparation Implementing ERP typically requires changes in existing business processes. Poor understanding of needed process changes prior to starting implementation is a main reason for project failure. It is therefore crucial that organizations thoroughly analyze business processes before implementation. This analysis can identify opportunities for process modernization. It also enables an assessment of the alignment of current processes with those provided by the ERP system.Research indicates that the risk of business process mismatch is decreased by: * linking current processes to the organization's strategy; * analyzing the effectiveness of each process; * understanding existing automated solutions. ERP implementation is considerably more difficult (and politically charged) in decentralized organizations, because they often have different processes, business rules, data semantics, authorization hierarchies and decision centers. This may require migrating some business units before others, delaying implementation to work through the necessary changes for each unit, possibly reducing integration (e. . linking via Master data management) or customizing the system to meet specific needs. A potential disadvantage is that adopting â€Å"standard† processes can lead to a loss of competitive advantage. While this has happened, losses in one area are often offset by gains in other areas, increasing overall competitive advantage. Configuration Configuring an ERP system is largely a matter of balancing the way the customer wants t he system to work with the way it was designed to work. ERP systems typically build many changeable parameters that modify system operation.For example, an organization can select the type of inventory accounting—FIFO or LIFO—to employ, whether to recognize revenue by geographical unit, product line, or distribution channel and whether to pay for shipping costs when a customer returns a purchase. Customization ERP systems are theoretically based on industry best practices and are intended to be deployed â€Å"as is†. ERP vendors do offer customers configuration options that allow organizations to incorporate their own business rules but there are often functionality gaps remaining even after the configuration is complete.ERP customers have several options to reconcile functionality gaps, each with their own pros/cons. Technical solutions include rewriting part of the delivered functionality, writing a homegrown bolt-on/add-on module within the ERP system, or int erfacing to an external system. All three of these options are varying degrees of system customization, with the first being the most invasive and costly to maintain. Alternatively, there are non-technical options such as changing business practices and/or organizational policies to better match the delivered ERP functionality.Key differences between customization and configuration include: * Customization is always optional, whereas the software must always be configured before use (e. g. , setting up cost/profit center structures, organizational trees, purchase approval rules, etc. ) * The software was designed to handle various configurations, and behaves predictably in any allowed configuration. * The effect of configuration changes on system behavior and performance is predictable and is the responsibility of the ERP vendor. The effect of customization is less predictable, is the customer's responsibility and increases testing activities. Configuration changes survive upgrades to new software versions. Some customizations (e. g. code that uses pre–defined â€Å"hooks† that are called before/after displaying data screens) survive upgrades, though they require retesting. Other customizations (e. g. those involving changes to fundamental data structures) are overwritten during upgrades and must be re-implemented. Customization Advantages: * Improves user acceptance * Offers the potential to obtain competitive advantage vis-a-vis companies using only standard features. Customization Disadvantages: * Increases time and resources required to both implement and maintain. Inhibits seamless communication between suppliers and customers who use the same ERP system un-customized. * Over reliance on customization undermines the principles of ERP as a standardizing software platform Extensions ERP systems can be extended with third–party software. ERP vendors typically provide access to data and functionality through published interfaces. Extensio ns offer features such as:- * archiving, reporting and republishing; * capturing transactional data, e. g. using scanners, tills or RFID * access to specialized data/capabilities, such as syndicated marketing data and associated trend analytics. advanced planning and scheduling (APS) Data migration Data migration is the process of moving/copying and restructuring data from an existing system to the ERP system. Migration is critical to implementation success and requires significant planning. Unfortunately, since migration is one of the final activities before the production phase, it often receives insufficient attention. The following steps can structure migration planning: * Identify the data to be migrated * Determine migration timing * Generate the data templates * Freeze the toolset Decide on migration-related setups * Define data archiving policies and procedures. Comparison to special–purpose applications Advantages The fundamental advantage of ERP is that integrating the myriad processes by which businesses operate saves time and expense. Decisions can be made more quickly and with fewer errors. Data becomes visible across the organization. Tasks that benefit from this integration include: * Sales forecasting, which allows inventory optimization * Chronological history of every transaction through relevant data compilation in every area of operation. Order tracking, from acceptance through fulfillment * Revenue tracking, from invoice through cash receipt * Matching purchase orders (what was ordered), inventory receipts (what arrived), and costing (what the vendor invoiced) ERP systems centralize business data, bringing the following benefits: * They eliminate the need to synchronize changes between multiple systems—consolidation of finance, marketing and sales, human resource, and manufacturing applications * They bring legitimacy and transparency in each bit of statistical data. They enable standard product naming/coding. * They provide a comprehensive enterprise view (no â€Å"islands of information†). They make real–time information available to management anywhere, any time to make proper decisions. * They protect sensitive data by consolidating multiple security systems into a single structure. Disadvantages * Customization is problematic. * Re–engineering business processes to fit the ERP system may damage competitiveness and/or divert focus from other critical activities * ERP can cost more than less integrated and or less comprehensive solutions. High switching costs associated with ERP can increase the ERP vendor's negotiating power which can result in higher support, maintenance, and upgrade expenses. * Overcoming resistance to sharing sensitive information between departments can divert management attention. * Integration of truly independent businesses can create unnecessary dependencies. * Extensive training requirements take resources from daily operations. Due to ERP's architectur e (OLTP, On-Line Transaction Processing) ERP systems are not well suited for production planning and supply chain management (SCM) The limitations of ERP have been recognized sparking new trends in ERP application development, the four significant developments being made in ERP are, creating a more flexible ERP, Web-Enable ERP, Enterprise ERP and e-Business Suites, each of which will potentially address the failings of the current ERP. QUESTION 3 (18 Marks) Describe with example all stages of System Development Lifecycle.Answers Introduction The Systems development life cycle (SDLC), or Software development process in systems engineering, information systems and software engineering, is a process of creating or altering information systems, and the models and methodologies that people use to develop these systems. In software engineering the SDLC concept underpins many kinds of software development methodologies. These methodologies form the framework for planning and controlling th e creation of an information system: the software development process.Software development contains set of activities which when performed in coordination and in accordance with one another result in the desired result. Software development methodologies are used for the computer based information systems. The growth of the information’s has to pass through various phases or stages these stages are known as System Development Life Cycle (SDLC). The SDLC follows a well defined process by which the system is conceived, developed and implemented. To understand system development, we need to recognize that a candidate system has a life cycle, much like a living system or a new product.Systems analysis and design are based to the system life cycle. The stages are described below. The analyst must progress from one stage to another methodically, answering key questions and achieving results in each stage. Figure 1 : System Development Life Cycle (SDLC) Stages Step 1: Recognition of Need – What is the Problem? One must know what the problem is before it can be solved. The basis for a candidate system is recognition of a need for improving an information system or a procedure. For example, a supervisor may want to investigate the system flow in purchasing.Or a bank president has been getting complaints about the long lines in the drive – in. This need leads to a preliminary survey or an initial investigation to determine whether an alternative system can solve the problem. It entails looking into the duplication of effort bottlenecks, inefficient existing procedures, or whether parts of the existing system would be candidates for computerization. If the problem is serious enough, management may want to have an analyst look at it, such an assignment implies a commitment, especially if the analyst hired from the utside. In larger environments, where formal procedures are the norm, the analyst’s first task is to prepare a statement specifying the scope and objective of the problem. He/she then reviews it with the user for accuracy at this stage, only a rough â€Å"ball parle† estimate of the development cost of the project may be reached. However, an accurate cost of the next phase – the feasibility study – can be produced. Step 2: Feasibility Study Depending on the results of the initial investigation, the survey is expanded to a more detailed feasibility study.As we shall learn, a feasibility study is a test of a system proposal according to its workability impact on the organization, ability to meet user needs, and effective use of resources. It focuses on their major questions: * What are the user’s demonstrable needs and how does a candidate system meet them? * What resources are available for given candidate systems? Is the problem worth solving? * What are the likely impact of the candidate system on the organization? How will it fit within the organization’s master MIS plan?Each of these questions must be answered carefully. They revolve around investigation and evaluation of the problem, identification and description of candidate systems, specification of performance and the cost of each system, and final selection of the best system. The objective of a feasibility study is not to solve the problem but to acquire a sense of its scope. During the study, the problem definition is crystallized and aspects of the problem to be included in the system are determined. Consequently, costs and benefits are estimated with greater accuracy at this stage.The result of the feasibility study is a formal proposal. This is simply a report – a formal document detailing the nature and scope of the proposed solution. The proposal summarizes what is known and what is going to be done. It consists of the following. 1. Statement of the Problem – a carefully worded statement of the problem that led to analysis. 2. Summary of Findings and Recommendations – a list of the major findings and recommendations of the study. It is ideal for the user who required quick access to the results of the analysis of the system under study.Conclusions are stated, followed by a list of the recommendations and a justification for them. 3. Details of Findings – An outline of the methods and procedures undertaken by the existing system, followed by coverage of objectives ; procedures of the candidate system. Included are also discussions of output reports, file structures, and costs and benefits of the candidate system. 4. Recommendations and Conclusions – special recommendations regarding the candidate system, including the personal assignments costs, project schedules, and target dates.Three key considerations are involved in the feasibility analysis: economic, technical, behavioral. Let’s briefly review each consideration and how it relates to the systems effort. * Economic Feasibility: Economic analysis is the most frequently use d method for evaluating the effectiveness of a candidate system. More commonly known as cost/benefit analysis, the procedure is to determine the benefits and savings that are expected from a candidate system and compare them with costs. If benefits outweigh costs, then the decision is made to design and implement the system.Otherwise, further justification or alterations in the proposed system will have to be made if it is to have a chance of being approved. This is an ongoing effort that improves in accuracy at each phase of the system life cycle. * Technical Feasibility: Technical feasibility centers around the existing computer system (hardware, software etc. ) and to what extent it can support the proposed addition. For example, if the current computer is operating at 80 per cent capacity – an arbitrary ceiling – then running another application could overload the system or require additional hardware.This involves financial considerations to accommodate technical enhancements. If the budget is a serious constraint, then the project is judged not feasible. * Behavioral Feasibility: People are inherently resistant to change, and computers have been known to facilitate change. An estimate should be made of how strong a reaction the user staff is likely to have towards the development of a computerized system. It is common knowledge that computer installations have something to do with turnover, transfers, retraining, and changes in employee job status.Therefore, it is understandable that the introduction of a candidate system requires special effort to educate, sell, and train the staff on new ways of conducting business. After the proposal is viewed by management it becomes a formal agreement that paves the way for actual design and implementation. This is a crucial decision point in the life cycle. Many projects die here, whereas the more promising ones continue through implementation. Changes in the proposal are made in writing, depending on the complexity, size, and cost of the project. It is simply common sense to verify changes before committing the project to design.Step 3: Analysis It is a detailed study of the various operations performed by the system and their relationship within and outside of the system. A key question is – what must be done to solve the problem? One aspect of analysis is defining the boundaries of the system and determining whether or not a candidate system should consider other related systems. During analysis, data are collected on available files, decision points, and transactions handled by the present system. We shall learn about some logical system models and tools that are used in analysis.It requires special skills and sensitivity to the subjects being interviewed. Bias in data collection and interpretation can be problem. Training, experience and common sense are required for collection of the information needed to do the analysis. Once analysis is completed the analyst has a firm understanding of what is to be done. The next step is to decide how the problem might be solved. Thus, in the systems design, we move from the logical to the physical aspects of the life cycle. Step 4: Design The most creative and challenging phase of the system life cycle is system design.The term design describes both a final system and a process by which it is developed. It refers to the technical specifications (analogous to the engineer’s blueprints) that will be applied in implementing the candidate system. It also includes the constructions of programs and programme testing. The key question here is – How should the problem be solved?. The first step is to determine how the output is to be produced and in what format. Samples of the output (and input) are also available. Second, input data and master files (data base) have to be designed to meet the requirements of the proposed output.The operational (processing) phase are handled through programme constru ction and testing, including a list of the programmes needed to meet the system’s objectives and complete documentation. Finally, details related to justification of the system and an estimate of   the impact of the candidate system on the user and the organization are documented and evaluated by management as a step toward implementation. The final report prior to the implementation phase includes procedural flowcharts, record layouts, report layouts, and a workable plan for implementing the candidate system.Information on personnel, money, hardware, facilities and their estimated cost must also be available. At this point, projected costs must be close to actual costs of implementation. In some firms, separate groups of programmer do the programming whereas other firms employ analyst programmers who do analysis and design as well as code programs. For this discussion, we assume that analysis and programming is carried out by two separate persons. There are certain functio ns, though, that the analyst must perform while programs are being written operating procedures and documentation must be completed.Security and auditing procedures must also be developed. Step 5: Testing No system design is ever perfect. Communication problems, programmers negligence or time constraints create errors that most be eliminated before the system is ready for user acceptance testing. A system is tested for online response, volume of transactions, stress, recovery form failure and usability. Then comes system testing, which verifies that the whole set of programs hangs together, following system testing is acceptance testing or running the system with live   data by the actual use.System testing requires a test plan that consists of several key activities and steps for programs, string, system and user acceptance testing. The system performance criteria deal with turnaround time, backup, file protection, and the human factor. Step 6: Implementation This phase is less c reative than system design. It is primarily concerned with user training, site preparation, and file conversion. When the candidate system is linked to terminals and remote sites the telecommunication network and tests of the network along with the system are also included under implementation.During the final testing, user acceptance is tested, followed by user training. Depending on the nature of the system, extensive user training may be required, conversion usually takes place at about the same time the user is being trained or later. In the extreme, the programmer is falsely viewed as someone who ought to be isolated from other aspects of system development. Programming is itself design work, however. The initial parameter of the candidate system should be modified as a result of programming efforts. Programming provides a â€Å"reality test† for the assumptions made by the analyst.It is therefore a mistake to exclude programmers from the initial system design. System te sting checks the readiness and accuracy of the system to access, update and retrieve data from new files. Once the programmes become available, test data are read into the computer and processed against the file(s) provided for testing. If successful, the program(s) is then run with â€Å"live† data. Otherwise, a diagnostic procedure is used to local and correct errors in the program. In most programs, a parallel run is conducted where the new system runs simultaneously with the ‘old’ systems.This method, though costly, provides added assurance against errors in the candidate system and also gives the user-staff an opportunity to gain experience through operation. In some cases, however, parallel processing is not practical. For example, it is not plausible to run two parallel online point-to-sale (POS) systems for a retail chain. In any case, after the candidate system proves itself, the old system is phased out. Step 7: Evaluation During systems testing, the sy stem is used experimentally to ensure that the software does not fail.In other words, we can say that it will run according to its specifications and in the way users expect. Special test data are input for processing, and the results examined. A limited number of users may be allowed to use the system so that analyst can see whether to use it in unforeseen ways. It is desirable to discover any surprises before the organization implements the system and depends on it. Implementation is the process of having systems personnel check out and put new equipment into use, train users, install the new application and construct any files of data needed to use it.This phase is less creative than system design. Depending on the size of the organisation that will be involved in using the application and the risk involved in its use, systems developers may choose to test the operation in only one area of the Firm with only one or two persons. Sometimes, they will run both old and new system in parallel way to compare the results. In still other situations, system developers stop using the old system one day and start using the new one the next.Evaluation of the system is performed to identify its strengths and weaknesses. The actual evaluation can occur along any one of the following dimensions: * Operational Evaluation: Assessment of the manner in which the system functions, impact. * Organizational Impact: Identification and measurement of benefits to the organisation in such areas as financial concerns, operational efficiency and competitive impact. * User Manager Assessment: Evaluation of the attitudes of senior and user manager within the organization, as well as end-users. Development Performance: Evaluation of the development process in accordance with such yardsticks as overall development time and effort, conformance to budgets and standards and other project management criteria. Step 8: Post – Implementation and Maintenance Maintenance is necessary to eli minate errors in the working system during its working life and to tune the system to any variations in its working environment. Often small system deficiencies are found as a system is brought into operation and changes are made to remove them. System planners must always plan for resource availability to carry out these maintenance functions.The importance of maintenance is to continue to bring the new system to standards. After the installation phase is completed and the user staff is adjusted to changes created by the candidate system, evaluation and maintenance being. Like any system there is an ageing process the requires periodic maintenance of hardware ; software. If the new information is inconsistent with the design specifications, then changes have to be made. Hardware also requires periodic maintenance to keep in time with design specification. The importance of maintenance is to continue to bring the new system to standards. BIBLIOGRAFIGordon b. Davis ; Margrethe H. Ols on. (1985). Management Information Systems : Conceptual Foundations, Structure and Development. New York : McGraw-Hill. Lucey. T. (1987). Management Information Systems. 5th Ed. Eastleigh, Hants : D. P Pubns. O’Brien, James A. (2002). Management Information Systems : Managing Information Technology in the E-Business Enterprise. Boston : McGraw-Hill. Robert C. Nickerson, Saravanan Muthaiyah. (2004). Introduction to Information Systems. Petaling Jaya : Prentice Hall. McLeod Raymond, P. Shell George. (2004). Management Information Systems. N. J. : Pearson Prentice Hall.

Historical Review of John Dewey School and Society

As an American psychologist, philosopher, pedagogue, societal critic and political militant influenced the universe of instruction in ways that even he could n't hold dreamed of. His thoughts about instruction and the value of philosophical thought and composing were set Dewey apart from his fellow pedagogues and led to his connexions to the term progressive instruction. He believed that school should stand for society, in its ‘ ends for doing critical believing members of society, every bit good as be run in a democratic mode ; to mock the interior workings of the outer universe. Dewey voiced these positions in his work, School and Society, published in 1889, â€Å" Democracy has to be born anew every coevals, and instruction is its accoucheuse † ( John Dewey & A ; Education ) . He denoted his dissatisfaction for schools and their deficiency of advancing personal geographic expedition and growing in their pupils ; repressive in nature, simple and secondary schools were denying pupils of indispensable chances for their personal advancement. Modern twenty-four hours schools like Centennial High School, vocational schools, on-line schools, and other alternate schools encourage the types of indispensable chances that Dewey felt pupils need to win. The traditional environment was non contributing to the instruction of every kid ; Dewey acknowledged the demand for alteration. So he wrote, every bit good as aided in execution, of assorted reforms that he hoped would back up schools as a â€Å" major bureaus for the development of free personalities † ( Sidorsky, p. thirty ) . Much like our modern art and executing art categories do for pupils in modern twenty-four hours school scenes. Dewey ‘s dreams ab initio became a world when they opened the University of Chicago ‘s experimental school in 1896. The experimental school was merely one manner Dewey ‘s beliefs gained physical presence in the educational system. His beliefs that â€Å" school should learn pupils how to be problem-solvers by assisting pupils larn how to believe instead than merely larning rote lessons about big sums of information † ( John Dewey & A ; Education ) . These types of patterns have come to the surface in current educational practices-like the demand for vocational schools when regular school is n't a realistic option for some pupils. The thought that schools needed to refocus their attending on the pupils ‘ ability to utilize judgement instead than rote-memorization to roll up cognition was his manner to promote kids to develop into grownups who can â€Å" go through judgements pertinently and discriminateingly on the jobs of human life † ( Campbell, 1995, p. 215-216 ) . Among his other beliefs about the function of school, Dewey felt that school should promote pupils to larn to populate and work hand in glove with other people. Students need to cognize how to populate and work with the community around them-this is another 1 of Dewey ‘s thoughts that we still see in modern twenty-four hours athleticss, nines, and schoolroom activities-everyone has a sense of belonging and duty to keep a safe and respectful environment for themselves and the people around them. In School and Society Dewey wrote, â€Å" In a complex society, ability to understand and sympathise with the operations and batch of others is a status of common intent which merely instruction can secure. † Dewey ‘s positions of schools as a democratic scene meant that he encouraged pupils to lend to determinations that affect them and their instruction. Students needed to be advocators for their ain instruction, but still be respectful of the community around them, including grownups. In add-on to these concerns for pupil rights, Dewey was determined to see that the rights and academically based liberty of instructors needed to stay integral as good. It comes to no surprise that â€Å" Dewey was a member of the first instructor ‘s brotherhood in New York City, and his involvement in and concern with academic freedom in universities led to his function as a laminitis of the American Association of University Professors † ( John Dewey & A ; Education ) . His rank in the brotherhood reaffirmed his thoughts of protecting the instructors and their rights. Even though Dewey passed off, his thoughts live on through a current educational diary, Educational Theory, which cont inues to function as a oasis for duologue about thoughts around instruction that Dewey and his co-workers foremost dissected. Pragmatism: Pragmatism is defined as â€Å" the first autochthonal motion of philosophical idea to develop in the United States † ( Sidorsky, 1977, p. twelve ) . Along with other intellectuals, Dewey aided in the development of pragmatism and its ‘ function in education-bringing doctrine into the schoolroom. Cultural critic George Santayana identifies American pragmatism as a signifier of connexion of â€Å" the American experimental and imaginative attitude † with old philosophical thoughts. Dewey ‘s educational beliefs were clearly advanced and ambitious, it is no admiration that his matter-of-fact beliefs ensued. The thoughts make sense-children, like grownups, do things to profit themselves-at school childs may make good on an assignment to acquire good classs and so on. Pragmatism plays many functions, but one basically aspect that it ties into is American spiritual traditions and ideals through its cardinal point of â€Å" human intents. . . derived from their wants and demands † ( Sidorsky, pp. xv-xvi ) . Dewey felt that school should function a larger intent than rote memorisation. Harmonizing to historian Morton White, Dewey ‘s matter-of-fact doctrine â€Å" lays the foundation for a more effectual construction for American societal ideals † by c ontracting the infinite between types of knowledge-scientific and others. School is supposed to learn kids to be effectual members of society. Pragmatic and democratic educational positions led to a list of eternal possibilities for Dewey and his pupils ; it was their opportunity to go advanced leaders in their society. In Dewey ‘s head, â€Å" cognition was an interaction of being with environment in which the agent actively intervened to foretell future experience and to command it † ( Sidorsky, pp. xxxv-xxxvi ) . Harmonizing to Sidorski, Dewey ‘s matter-of-fact beliefs were, â€Å" a memorial to that period in American civilization which made possible a confident, optimistic vision of the possible application of the methods of the scientific disciplines to the dominant traditions of doctrine and the major establishments of society † ( p. lv ) . The connexions between scientific discipline and the remainder of the universe can still be seen in modern twenty-four hours schoolroom, and a batch of this sustainability can be linked back to Dewey. He non merely bucked up pupils to be critical minds, but he showed them the world of the relationships between scientific cognition and the other signifiers of cognition and how they can work together to promote pupil success inside and outside of the schoolroom. He taught pupils to draw the trigger on their ain educational ends and demands. Despite the fitful tendencies in instruction of the 20th century, Dewey maintains the involvements of psychologists, philosophers, pedagogues, societal critics and political militants likewise and continues to see occasional resurgence.

The Little Prince Quote Analysis Essay Example

The Little Prince Quote Analysis Essay Example The Little Prince Quote Analysis Paper The Little Prince Quote Analysis Paper Essay Topic: The Prince Quote 1: â€Å"When you’re finished washing and dressing each morning, you must tend to your planet. † The Little Prince’s planet could be a metaphor for a number of things. My interpretation is that the Little Prince living on his own little planet is equal to a person that lives in their mind, or in â€Å"their own little world†. So really I view the little planet as a smaller simpler view of the world. And when I apply that perspective to this quote, it takes on a whole new meaning. The Little Prince spends a few minutes each day tearing up the baobabs that grow on his planet. As a metaphor, this seems to me to be akin to meditation, or something similar. At least a few minutes each day, I suppose, should be spent in the mind, sorting out one’s thoughts and pulling up the baobabs. If you spend too much time outside your little world in the adult world, there is a good chance that the baobabs will grow too large and outgrow your little world. Quote 2: â€Å"Only children know what they’re looking for†¦ They spend their time on a rag doll and it becomes very important, and if it’s taken away from them, they cry†¦Ã¢â‚¬  Children possess a certain view of things that most adults don’t understand. A child’s focus is very narrow. The child only sees the here and the now, and throws all of his focus upon it. When the child is given the rag doll, he focuses on the rag doll, and begins to understand it. The rag doll becomes meaningful to him. That is why the child cries when the rag doll is taken away. For that moment the rag doll was his entire world, and his entire world was taken away in an instant. As the child matures and becomes an adult, he learns new things and his point of view broadens. If an adult is given a rag doll, he won’t understand it as the child does. He has a job and a car and a girlfriend, so a rag doll does not matter to him. It’s silly for him to be given a rag doll. The adult does not focus on just one thing at a time as the child does. He looks at the broader picture and decides that the here and now is not so important. Furthermore, when the child cries after the rag doll is taken away, the adult cannot understand why. He does not understand the child’s point of view because he does not understand the child. And perhaps he doesn’t understand the child because he compares the child to other things. The adults always try to look at the big picture, but maybe the big picture would be easier to look at if they only look at one part at a time. Quote 3: â€Å"When I was a little boy, the Christmas-tree lights, the music of midnight mass, the tenderness of people’s smiles made up†¦ the whole radiance of the Christmas present I received. † A point repeated by the author and portrayed nicely in this quote is that tangible things are valueless. It is the experiences surrounding them that make them important. An example is the narrator and the Little Prince’s journey to the well. Had the well been closer to his crash site, it would not have tasted as sweet because the experience surrounding it would not have existed. In fact, by the well being in such close proximity, the narrator’s entire experience would have held much less meaning. But because he had to work and struggle for the well and the repair of his plane, it made the water, and his survival, all the sweeter. Many adults want money and power, but many will not accept the fact that money and power must be earned, and that the money and power does not seem worth it without having worked to achieve it.

A Hyphenation Quiz

A Hyphenation Quiz A Hyphenation Quiz A Hyphenation Quiz By Mark Nichol Yes, I hype correct hyphenation, but proper treatment of the little line enables clear communication, so on this site, I repeatedly attach importance to the attachment tool. In the following sentences, excessive or insufficient use of hyphens clouds rather than clarifies. Correct the connective calamities below, then check my answer key at the bottom of the page: 1. â€Å"The program offers student-directed and student-initiated research- and discovery-based learning opportunities.† 2. â€Å"The plan includes accidental death and dismemberment coverage.† 3. â€Å"The businessman-turned-candidate spoke about his religious beliefs.† 4. â€Å"Maybe the country just doesn’t want a my way or the highway Texan in the White House again.† 5. â€Å"Travel to near-space in a 400-foot diameter balloon.† 6. â€Å"He all-but-lectured the lawmakers assembled.† 7. â€Å"The rainbow flag flew at half-staff to honor Elizabeth Taylor, the Hollywood-star-and icon to gays who died in March.† Answers 1. This hyphen-saturated sentence, though technically correct (though to be fair but awkward, the second mention of the word student should be elided), reads better when it is relaxed: â€Å"The program, based on research and discovery, allows students to direct and initiate their own learning opportunities.† â€Å"Student-directed and -initiated† and â€Å"research- and discovery-based† are proper examples of suspensive hyphenation, but the double-suspension string â€Å"student-directed and (student)-initiated research- and discovery-based† is excessive. 2. As written, this sentence implies that the coverage is accidental. But the coverage presumably protects against two possibilities: accidental death, and dismemberment, so the phrase â€Å"accidental death† should be hyphenated to signal that the constituent words combine to modify coverage, and because the insurance also applies to nondeliberate dismemberment, that word should be preceded by a suspended hyphenation. However, because no insurance company hyphenates this phrase in its literature, I’m inclined to request, as in the previous example, at least a relaxed rewrite that obviates hyphenation: â€Å"The plan includes coverage in case of accidental death and dismemberment.† 3. When the verb turned stands between a word describing a former state and one referring to a current state, unlike as is the case with the similarly employed conjunction cum (â€Å"with†), no hyphenation is necessary: â€Å"The businessman turned candidate spoke about his religious beliefs.† 4. The word string defining what kind of Texan the subject is must be corralled into one group, either with quotation marks that imply that the sentiment is literally or figuratively stated, or with multiple hyphens: â€Å"Maybe the country just doesn’t want a my-way-or-the-highway Texan in the White House again.† 5. This sentence manages two hyphenation errors within its ten-word length. Near is often erroneously attached to the following noun; hyphenation is correct only when near and the following word form a phrasal adjective modifying a third term, as in â€Å"near-space tourist travel† (where the open compound â€Å"tourist travel† is an noun phrase). Also, the half-hearted hyphenation that follows implies the existence of an odd item referred to as a diameter balloon; this one apparently has 400 five-toed appendages. The phrase should be revised to correctly reflect that the balloon is 400 feet in diameter: â€Å"Travel to near space in a 400-foot-diameter balloon.† 6. The modifying phrase â€Å"all but† needs not be attached to the verb, nor do the two words in that phrase require connection: â€Å"He all but lectured the lawmakers assembled.† 7. Half-staff, like its synonym half-mast (often erroneously used in nonmaritime contexts), is correctly hyphenated. The hyphenation error occurs later in the sentence, when the writer, confused about how to construct the gloss of Elizabeth Taylor, loses steam near the end. The phrase â€Å"Hollywood star and icon to gays,† however, requires no connective tissue: â€Å"The rainbow flag flew at half-staff to honor Elizabeth Taylor, the Hollywood star and icon to gays who died in March.† Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Punctuation category, check our popular posts, or choose a related post below:Direct and Indirect ObjectsAcronym vs. InitialismArtist vs. Artisan

Bond Dissociation Energy Definition

Bond Dissociation Energy Definition Bond dissociation energy is defines as the amount of energy which is required to homolytically fracture a chemical bond. A homolytic fracture usually produces radical species. Shorthand notation for this energy is BDE,  D0, or  DH °. Bond dissociation energy is often used as a measure of the strength of a chemical bond and to compare different bonds. Note the enthalpy change is temperature dependent. Typical units of bond dissociation energy are kJ/mol or kcal/mol. Bond dissociation energy may be measured experimentally using spectrometry, calorimetry, and electrochemical methods. Key Takeaways: Bond Dissociation Energy Bond dissociation energy is the energy required to break a chemical bond.It is one means of quantifying the strength of a chemical bond.Bond dissociation energy equals bond energy only for diatomic molecules.The strongest bond dissociation energy is for the Si-F bond. The weakest energy is for a covalent bond and is comparable to the strength of intermolecular forces. Bond Dissociation Energy Versus Bond Energy Bond dissociation energy is only equal to bond energy for diatomic molecules. This is because the bond dissociation energy is the energy of a single chemical bond, while bond energy is the average value for all the bond dissociation energies of all bonds of a certain type within a molecule. For example, consider removing successive hydrogen atoms from a methane molecule. The first bond dissociation energy is 105 kcal/mol, second is 110 kcal/mol, third is 101 kcal/mol, and final is 81 kcal/mol. So, the bond energy is the average of the bond dissociation energies, or 99 kcal/mol. In fact, the bond energy doesnt equal the bond dissociation energy for any of the C-H bonds in the methane molecule! The Strongest and Weakest Chemical Bonds From bond dissociation energy, its possible to determine which chemical bonds are strongest and which are weakest. The strongest chemical bond is the Si-F bond. The bond dissociation energy for F3Si-F is 166 kcal/mol, while the bond dissociation energy for H3Si-F is 152 kcal/mol. Th reason the Si-F bond is believed to be so strong is because there is a significant electronegativity difference between the two atoms. The carbon-carbon bond in acetylene also has a high bond dissociation energy of 160 kcal/mol. The strongest bond in a neutral compound is 257 kcal/mol in carbon monoxide. There is no particular weakest bond dissociation energy because weak covalent bonds actually have energy comparable to that of intermolecular forces. Generally speaking, the weakest chemical bonds are those between noble gases and transition metal fragments. The smallest measured bond dissociation energy is between atoms in the helium dimer, He2. The dimer is held together by the van der Waals force and has a bond dissociation energy of 0.021 kcal/mol. Bond Dissociation Energy Versus Bond Dissociation Enthalpy Sometimes the terms bond dissociation energy and bond dissociation enthalpy are used interchangeably. However, the two are not necessarily the same. The bond dissociation energy is the enthalpy change at 0 K. The bond dissociation enthalpy, sometimes simply called bond enthalpy, is the enthalpy change at 298 K. Bond dissociation energy is favored for theoretical work, models, and computations. Bond enthalpy is used for thermochemistry. Note that most of the time the values at the two temperatures are not significantly different. So, even though enthalpy does depend on temperatures, ignoring the effect doesnt usually have a big impact on calculations. Homolytic and Heterolytic Dissociation The definition of bond dissociation energy is for homolytically broken bonds. This refers to a symmetrical break in a chemical bond. However, bonds can break asymmetrically or heterolytically. In the gas phase, the energy released for a heterolytic break is larger than for homolysis. If a solvent is present, the energy value drops dramatically. Sources Blanksby, S.J.; Ellison, G.B. (April 2003). Bond dissociation energies of organic molecules. Accounts of Chemical Research. 36 (4): 255–63. doi:10.1021/ar020230dIUPAC, Compendium of Chemical Terminology, 2nd ed. (the Gold Book) (1997).Gillespie, Ronald J. (July 1998). Covalent and Ionic Molecules: Why Are BeF2 and AlF3 High Melting Point Solids whereas BF3 and SiF4 Are Gases?. Journal of Chemical Education. 75 (7): 923. doi:10.1021/ed075p923Kalescky, Robert; Kraka, Elfi; Cremer, Dieter (2013). Identification of the Strongest Bonds in Chemistry. The Journal of Physical Chemistry A. 117 (36): 8981–8995. doi:10.1021/jp406200wLuo, Y.R. (2007). Comprehensive handbook of chemical bond energies. Boca Raton: CRC Press. ISBN 978-0-8493-7366-4.

World History. The Mandate for Palestine is an historical League of Essay

World History. The Mandate for Palestine is an historical League of Nations - Essay Example It should be noted that the Mandate for Palestine was carried on by the United Nations after the League of Nations was dissolved. The precursor for the Mandate for Palestine was the speech by President Woodrow Wilson in January 8 1918. The speech on the fourteen points clearly outlined the issues that needed to be handled so that the war could end. The fifth point in Woodrow’s speech states that: A free, open ­ minded and absolutely impartial adjustment of all colonial claims, based upon a strict observance of the principle that in determining all such questions of sovereignty the interests of the populations concerned must have equal weight with the equitable claims of the government whose title is to be determined (Woodrow, 1) This was meant to ensure that all colonial claims were sorted out and each country granted its sovereignty. President Woodrow believed that all the people in the world were partners of interest and justice had to be done to all. He believed that worl d peace could only be attained if the colonial claims were to be settled in a conclusive and impartial manner. In my opinion, the articles of the Mandate of Palestine did not effectively meet the fifth point of Woodrow Wilson Fourteen Points. A critical evaluation of the Mandate of Palestine indicates that the interests of Israel were given a higher priority than those of the Palestine people. Woodrow’s fifth point states that the demarcation of colonial boundaries was to be done in a free, open minded and impartial manner. Yet, Article 2 of the Mandate for Palestine states that â€Å"The Mandatory shall be responsible for placing the country under such political, administrative and economic conditions as will secure the establishment of the Jewish national home†. This implies that the establishment of the Jewish State was to be given a high priority. It would have been appropriate for the Mandate of Palestine to begin with an objective evaluating the Middle East issue with an open mind without having any bias towards the settling of the Israelites (Michale, 104). Also, the entire list of articles that make up the Mandate for Palestine does not mention the name â€Å"Arab†. This is a remarkable level of bias given the fact that the Arabs were already occupying parts of Palestine. The Mandate hence fell short of the impartiality threshold of recognizing all the affected parties in the dispute as equals. Essentially, the Mandate considered the Arab interests as secondary to those of the Jews. Woodrow’s fifth point envisioned that all the interests of the populations had to have equal weight and equitable claims of the government in question. Yet, it is apparent that the Arabs were given a raw deal. The twelfth point of Woodrow Wilson Fourteen Points states that: The Turkish portions of the present Ottoman Empire should be assured a secure sovereignty, but the other nationalities which are now under Turkish rule should be assured an un doubted security of life and an absolutely unmolested opportunity of an autonomous development, and the Dardanelles should be permanently opened as a free passage to the ships and commerce of all nations under international guarantees. Woodrow envisioned that the Ottoman Empire which the Turks presided over should be split and administrative units formed according to the will of the people. In essence, it was clear that the different peoples of the Ottoman Empire had a right to self-determination which would only be guaranteed by giving them freedom. Although the Ottoman Empire was eventually split, the twelfth point was never achieved full. The main beneficiaries of the breakup of the Ottoman Em

Communication Security Essay Example | Topics and Well Written Essays - 750 words

Communication Security - Essay Example Frequently, one would desire to make use of various cryptographic equipment with estimated, noisy, and non-uniformly disseminated keys, rather than the exact, sternly random strings that are typically needed. Similarly â€Å"fuzzy† secret could be assessed on somewhat concealed biometric characteristics a retinal scan rather than a thumbprint. For instance, it could be a long password incorrectly dedicated to memory, or one’s impulsive reactions to a list of personal questions. If at all possible, someone would be looking for a wide variety of techniques to alter some of the above into cryptographically powerful keys practical for a variety of purposes. Hence, a number of structures geared toward precise applications have surfaced in the previous few years.The application of fuzzy cryptography can offer an excellent support for potential enhancement of network communication error correction and security. It is an admitted fact that the application of next-generation sec urity mechanisms has offered much better support and network security which have improved the security of a communication network. With the evolution of penetration through mobile devices in current years, safety and privacy threats, as well as security necessities correspondingly, have multiplied. In fact, it has augmented a wide variety of threats, though, is indistinct to wireless networks and mobile users as security methods are supposed as a hassle for the reason that they are not inconspicuous as well as might divert from high-level jobs. (Boyen; Dodis, Reyzin and Smith; Al-saggaf and Acharya). The basic purpose of this research is to assess the application of fuzzy cryptography for achieving feasible network security and offering better security means that are less unobtrusive or even obtrusive? Proposed Solution For the application of better security through fuzzy cryptography, the proposed idea is to make use of context (sensor generated, state reliant content for example ambient audio, location or ambient light) as an embedded method to implement a fundamental level of privacy and security. In fact, this context can be employed as frequent secret codes amongst devices in the similar

Green criminology Essay Example | Topics and Well Written Essays - 2000 words - 1

Green criminology - Essay Example In addition to causing severe environmental damage, it also affects the basic right of human beings to a healthy environment (Ajunwa, 2007). Illegal dumping of toxic wastes, which are generated in developed countries such as Europe and America, in to third world countries such as Africa, South-east Asia, India and China has become a routine in the recent past. This is mainly due to the huge quantities of toxic wastes such as electronic and petrochemical wastes, asbestos and wastes from refineries and shipping industries that are being generated. Such illegal dumping has had an enormous impact on the health of people living in the developing nations especially in countries such as Africa. Reports suggest that there is an increase in the number of deaths and diseases caused by such illegal dumping of toxic wastes. Following increased dumping of waste products in the developing world, the Basel convention laid down regulations to control the transboundary movement of hazardous wastes wh ich prevented the export of toxic wastes from the developed nation to the developing world. However, subsequent inspection of ports in the European nations reveled that nearly 47% of wastes that was destined for illegal export a recent incident being the dumping of about 550 tones of toxic wastes in the Abidjan port by the firm Trafigura Beheer BV. This situation calls for stricter policies which are required in order to prevent the use of developing nations as a dumping ground (Godoy, 2010). Hazardous wastes include solids, liquids or gases that may cause harm to both humans and the environment. Increased production of such wastes by certain multinational companies initiated the export of such wastes to countries such as Africa. This led to serious environmental damage by affecting the water and air quality that killed many children and adults. Estimates show that nearly 300 million tones of

Evaluate Unilevers financial strategy Essay Example | Topics and Well Written Essays - 2000 words

Evaluate Unilevers financial strategy - Essay Example A firm’s capital structure consist the mix of long term or permanent capital in the firm. This is the mix of various ordinary and preference shares, long term debt and retained earnings. All these sources are found in Unilevers capital structure. Capital structure theories are as discussed below. Dividends are part of the earnings which are distributed to the shareholders for their investment in the company. Dividends policies and decisions involve four critical issues: i.e. when the firm should pay dividends, how much dividend per share should the company pay, how should the company give out dividends and why should the firm pay dividends. Unilever pays dividend quarterly using residual dividend policy where the dividend is paid out of earnings after investment have been financed. The dividend is payable by cash. As to why In Aug, CEO John Polman mentioned, â€Å"While circumstances remain challenging in many marketplaces, I am motivated by the return to quantity development across all areas and the majority of nations and groups. More of our manufacturers are enhancing again behind strong enhancements, greater customer value improved marketing support, and better performance. We go on repairing quantity development while defending edges and income for the season. † Organizations go through different life-cycles just like individuals do. For example, individuals go through the beginnings, childhood and early-teenage stages that are recognized by plenty of fast development. People within these stages often do whatever it requires just to remain in existence, for example, eating, looking for protection and resting. Often, these individuals make energetic, extremely sensitive choices based on whatever is going on around them at this time. Start-up companies are like this, too. Often, creators of the company or system and its various associates have to do whatever is

Swallowing Essay Example | Topics and Well Written Essays - 1500 words

Swallowing - Essay Example It is anticipated that this review will contribute to the self-learning of the author, as well as extending on insights and understandings of dsyphagia within the literature at this present time. The trigeminal nerve is the largest of the cranial nerves. It is very important in swallowing due to its afferent control of general sensation to the face, teeth, gum, muscles of mastication and the anterior two thirds of the tongue (Miller, 2006). Its efferent control is of the muscles for mastication. Innervating the tensor velar palatine, the trigeminal is partly responsible for the flattening and tensing of the soft palate. Innervations of the extrinsic laryngeal muscle results in the nerve's support for the upward and anterior movements of larynx. The facial nerve's main function is its motor portion; although, its afferent portion is involved in taste sensation from the anterior two thirds of the tongue (Miller, 2006). It provides motor innervations to the sublingual and submaxillary salivary glands. More specifically, it is involved in swallowing by regulating the lip sphincter and the buccal muscles, which allows food to be held inside the mouth and also assists in pulling the larynx up and back. The glossopharyngeal (GPN) is composed of the lingual branch of the GPN (GPN-li) and the GPN-ph. Its sensory portion transits inputs from the posterior third of the tongue, the velum and the pharynx, which includes the tonsils (Miller, 2006). The glossopharygeal nerve gathers sensation from the fauces, the palatine tonsil, upper pharynx, and the back third of the tongue. Sensory fibers carry taste information from the posterior one third of the tongue. Afferent input is received from receptors located in the larynx and these are carried primarily to the superior laryngeal nerve, also known as the cough center of the medulla. The motor portion communicates outputs to the middle pharyngeal constrictor muscle and also innervates the stylopharyngeal muscle, which, together with the palatopharyngeus muscle (X nerve), elevates the palate. The stylopharyngeus muscle dilates the pharynx laterally and contributes to the elevation of pharynx and larynx. Vagus (X)The vagus nerve (X) is the most dominant cranial nerve during the swallowing process. The vagus nerve is the major efferent for the pharyngeal constrictors and is the major afferent for the middle and inferior portions of pharynx (Miller, 2006). It supplies also main efferent innervations to the palatal muscles. Branches of the vagus nerve attach to muscles of the larynx and pharynx. It is also known as the nucleus ambiguous, and it innervates branchial arch muscles of the pharynx and larynx as well as the muscles of the upper esophagus and uvula. Branches also extend to the, glossopalantine, levator veli palatine and the palatoglossus muscles making it primarily responsible for palatal functioning. One of the motor nuclei transmits motor output to the pharyngeal constrictor muscles and in this way can completely control the intrinsic musculature of the larynx. Moreover, taste buds on the root of the tongue and on the epiglottis contribute special visceral afferent fibers t o the superior laryngeal branch. General visceral afferent fibers convey sensation from the lower pharynx, larynx, trachea, and esophagus. Together with the

Evaluate Unilevers financial strategy Essay Example | Topics and Well Written Essays - 2000 words

Evaluate Unilevers financial strategy - Essay Example A firm’s capital structure consist the mix of long term or permanent capital in the firm. This is the mix of various ordinary and preference shares, long term debt and retained earnings. All these sources are found in Unilevers capital structure. Capital structure theories are as discussed below. Dividends are part of the earnings which are distributed to the shareholders for their investment in the company. Dividends policies and decisions involve four critical issues: i.e. when the firm should pay dividends, how much dividend per share should the company pay, how should the company give out dividends and why should the firm pay dividends. Unilever pays dividend quarterly using residual dividend policy where the dividend is paid out of earnings after investment have been financed. The dividend is payable by cash. As to why In Aug, CEO John Polman mentioned, â€Å"While circumstances remain challenging in many marketplaces, I am motivated by the return to quantity development across all areas and the majority of nations and groups. More of our manufacturers are enhancing again behind strong enhancements, greater customer value improved marketing support, and better performance. We go on repairing quantity development while defending edges and income for the season. † Organizations go through different life-cycles just like individuals do. For example, individuals go through the beginnings, childhood and early-teenage stages that are recognized by plenty of fast development. People within these stages often do whatever it requires just to remain in existence, for example, eating, looking for protection and resting. Often, these individuals make energetic, extremely sensitive choices based on whatever is going on around them at this time. Start-up companies are like this, too. Often, creators of the company or system and its various associates have to do whatever is

Nephrotoxic and Hepatotoxic Species of Mushrooms Essay

Nephrotoxic and Hepatotoxic Species of Mushrooms - Essay Example Mushrooms create helpful chemicals like amino acids and sugars from the decaying matters and feed on it (Triefeldt 42). In doing so, they enrich the soil and play an important role in the ecosystem (Triefeldt 42). More than 2000 species of mushrooms are known to exist (Pageaux and Larrey 827). However, as approximately 50 species of mushrooms are known to be poisonous for human beings, not all of them are safe to eat (Pageaux and Larrey 827). Hence, it is extremely necessary to distinguish between the mushrooms that are healthy to eat and mushrooms that are lethal for human life.  Ã‚              Human beings can obtain protein and vitamin B from mushrooms (Kemp 173). Benefits like boosting immune system and protection against cancer can be obtained from mushrooms (Kemp 173). However, these benefits can be availed only from those mushrooms that are not poisonous for health. The common varieties among the healthy mushrooms are the ‘button’ and ‘Portobello’ mushrooms (Kemp 173). Also, some of the other varieties of nonpoisonous mushrooms are ‘shitak,’ ‘common mycena,’ ‘parasol,’ ‘shaggy mane,’ ‘Mary russula,’ ‘edible boletus,’ ‘Aspen scaber stalk,’ ‘table mushrooms’ and ‘field mushrooms’ (Triefeldt 42). These are nonpoisonous mushrooms and hence, are not dangerous to health of human beings. However, there are other species of mushrooms which have the potential of not only affecting the human health negatively but also to cause death. Those species are discussed below.               In Western countries, one of the common emergencies in the medical field is the mushroom poisoning (Pageaux and Larry 827). The species of mushroom, known as ‘Amanita’ are the major cause behind most of the cases of mushroom poisoning in human beings (Pageaux and Larrey 827). The fatal phalloidian syndrome is also caused by mushroom species called ‘lepiota’ (Pageaux and Larrey 827). Health hazards like â€Å"abdominal pain, vomiting, weakness, hallucination or even death† can be caused to human beings if they eat mushrooms that contain chemical toxins (Triefeldt 42).

Hershey chocolate Essay Example for Free

Hershey chocolate Essay Go the Hershey website to learn how to make Hershey chocolate. (There is also a print friendly version of the chocolate making process at the end of the video.) Review the process and take a look at some of the videos. Pay particular attention to the process steps of milling and pressing, mixing the ingredients, and refining. In at least one paragraph, describe the costing system that you would recommend Hershey use to account for its cost of goods sold and why. Include a few product costs you think would be traceable, which costs should be allocated and how Hershey should account and apply the manufacturing overhead costs. After reviewing the production videos on the Hershey’s website, it seems likely the company would use process costing versus job costing techniques to track the costs associated with producing the various chocolate bars. Both techniques will identify the costs associated with producing the candy bars, the difference is the process costing technique allocates the total cost of production across all units of output. This usually entails accumulation of costs for each stage (or department) of production and assigning those costs to all output from that stage. I feel that the process technique best matches the production process Hershey utilizes. Even on their website videos, Hershey breaks the production of the candy bars into seven separate functions, each with the end goal of developing the finest chocolate bars possible but with unique and separate processes. Just as Hershey has multiple processes, they will also have multiple product costs. A few traceable product costs that come to mind are associated with the seven website videos. The first film shows the production of the raw cocoa beans. The company will determine the costs associated with the purchase of raw materials such as the beans, sugar, and milk. This cost would be variable costs, as the production is increased, the volume of raw materials would also increase. The second stage of roasting and breaking the beans may also have variable inventory costs, and possibly a combination fuel costs to heat the roasters. Hershey will always have the fuel costs, but the amounts will vary depending on the amount of beans being roasted. The third stage of milling and pressing the beans will also have a combination of fuel cost to run the machinery. The process of blending and mixing of the chocolate looks to have a lot of direct labor and once again fuel costs to run mixers, heaters and dryers in addition to the various  employees creating direct labor costs. The refining process runs many heavy granite rollers and mixers to develop the chocolate into a smooth texture and will also generate additional fuel and power costs. Finally, the wrapping and packaging stages will have variable costs for the materials to wrap and package the candy in preparation for transportation to the consumer. In each of the categories, fuels and power costs are utilized in the preparation of the chocolate bars. This is one cost that one that could be allocated to each department. In addition, the facility costs, square footage and non direct labor may be allocated to the various departments. I feel Hershey should debit factory overhead for the actual costs incurred and credit Factory Overhead as these costs are allocated to Work in Process, which eventually gets transferred to expense as Cost of Goods Sold as shown via the preceding entries.

Customer Satisfaction Research on Bank

Customer Satisfaction Research on Bank CHAPTER 1: INTRODUCTION 1.1 COMPANY PROFILE HDFC bank was founded in august 1994. It was among the first companies to receive an ‘in principle’ approval from the Reserve Bank of India (RBI) to set up a branch in the private sector. The bank operated as a commercial bank under the liberalization policies of RBI. In February 2000, this bank experienced a merger with Times Bank owned by The Times Group (Bennett Coleman co.). This was the first merger between two private banks in India. 1 share of HDFC Bank was received by shareholder of Times bank for every 5.75 shares of their own. HDFC bank acquired Centurion Bank of Punjab on 23 May 2008 taking its total branches to more than 1000. The amalgamated bank came out with a base of Rs. 1, 22,000 crores and net advances of about Rs. 89,000 crores. HDFC Bank Limited provides banking as well as various financial services to different corporations, and middle upper income customers in India. The bank operates through three main divisions which are wholesale banking, retail banking, and treasury operations. HDFC also provides services like credit cards, debit cards, third party distribution, investment advisory services, card and automated teller machine (ATM) acquiring transactions, and depositary services. Foreign exchange and derivative products is provided by the treasury division. The bank also provides telephone banking, Net Banking, Internet banking, and mobile telephone banking services.It is the largest bank in India by market capitalization as of 24 February 2014. On January 2 2014, the market cap value of HDFC was found to be USD 27.00B, as compared to the credit Suisse group with USD 48.00B. It was promoted by the housing development finance corporation, a premier housing finance company of India set up in 1977. Some of the latest achievement of HDFC bank are: Table 1.1: Achievements of 2014 and 2013. 2014 Asiamoney Best of Best Domestic Banks-India. 2014 Dun Bradstreet- Mannapuram Finance Limited Corporate Award 2014 Best corporate in Banking Sector. 2013 Asiamoney Best domestic bank in India. Best local cash management bank in India. 2013 Institute for development and research in banking technology awards Best bank- managing IT risks. Best bank- best IT team. 2013 Businessworld Best bank in India. OBJECTIVE OF THE REPORT To study the satisfaction received by the customer form HDFC staff as well as technical staff in Noida region, Uttar Pradesh, India. To study the areas in which the customer from this particular region invest in. To know the problems faced by the customers. CHAPTER 3: RESEARCH METHODOLOGY 3.1 Research design: Exploratory design has been selected as data has been collected from questionnaire as well as direct contact to understand the satisfaction level of the customer and to study the areas in which these customers prefer to invest their money. 3.2 Data Collection Method: Most of the data has collected from secondary sources whereas for conduct of research the primary data has been collected through a structured questionnaire wherein a total of 120 respondents took part out of which only 100 have been taken into consideration inorder to reduce the error. This data collected is from Noida region only and has been collected according to the convenience of the researcher. 3.3 Sampling The study mainly deals with the satisfaction of the customer in Noida, Uttar Pradesh, India. The required data was collected through a pretested questionnaire administered on a combination of convenience andjudgment sample of 100 individual investors. Judgment sample selection isdue to the time. Respondents were screened and inclusion was purely on the basis of their knowledge about financial organizations, HDFC in particular. This was necessary, because the questionnaire presumed awareness of some basic terminology used in these organizations. The purpose of the survey was to understand where the interest of the customer lies when investing in these organizations depending on various like satisfaction, awareness level. Sample of the questionnaire is given in Annex. A. 3.4 Instruments Used: The primary data was collected through a structured questionnaire by interactions with investors through telephone and through emails. 3.5 Analysis: After the data collection, it was compiled, classified and tabulated manually with the help of the computer. CHAPTER 4: INTERPRETATION AND FINDINGS Why you chose HDFC? The survey was conducted to see whether the customers are happy with the service provided by the bank. The study is given below Graph 4.1 It was revealed that the customers were highly satisfied by the communication (80%) followed by the problem solving capabilities (75.24%) of the staff. The customers were not much satisfied by the reliability of this organization. Interpretation: the bank should focus on its ability to perform well consistently and increase responsiveness to attract more customers. Analysis of investors preference The survey was conducted to capture investor objective for investment in financial instruments, reveals the following. Graph 4.2 Most of the investors invest money for the purpose of future welfare followed by high growth, so company should suggest those instruments which have a positive return for their investment which will help in fulfilling both the objectives. Customers reasons for being a part of this organization Customers were asked about the reasons because of which they became a part of this organization, the study showed a following results. Pie chart 4.3 From the study it was found that 25% people joined this organization because of the image, 25% people because of the extra services and 45% mainly because of the normal services provided by them whereas only 5% joined this bank because of all the above factors. Best service provided by the bank This was done to get an idea of the service most liked/preferred by the customers. The result showed, Table 1.2 Service Respondents % of respondents Savings a/c 33 33% Fixed deposits 40 40% Current a/c 12 12% Demat a/c 0 0% Credit cards 0 0% Mutual funds 10 10% Loans 5 5% Graph 4.4 According to the results, the customers find fixed deposit to be the best service provided, followed by savings and currents a/c. not even a single customer opted for demat a/c or credit cards. Perception about the services of the bank The customers were given three choices and the result was recorded to know the problems with the services and how to solve them in order to provide better services from the next time. Table 1.3 Response No of respondents % of respondents Good 35 35% Average 55 55% Poor 10 10% Graph 4.5 The result clearly shows that 55 % found the service to be average whereas 35 % found to be good. The remaining 10% found the service to be poor. Satisfied with the dealing of bank officials. Dealing with the customer plays an important role in the organization and to check it, a report has been made. The results show, Table 1.4 Response No of respondents % of respondents Yes 30 30% No 25 25% To some extend 45 45% Pie chart 4.6 The pie charts shows that maximum customers were satisfied by the dealing to some extend whereas 30% were completely satisfied. Only 25% were not satisfied and asked to make appropriate changes. Problems faced regarding the bank? Table 1.5 Response No of respondents % of respondents timeliness 78 78% Customer relationship 12 12% infrastructure 10 10% others 0 0% Graph 4.7 Most of the customers face a problem with the timeliness (78%), whereas only 12 % and 10% people face problems with customer relationship and infrastructure respectively. Will you recommend this bank to any of your friends? Table 1.6 Response No of respondents % of respondents Very unlikely 8 8% Somewhat unlikely 30 30% Neither likely nor unlikely 17 17% Somewhat likely 35 35% Very likely 10 10% Pie chart 4.8 According to the result, around 40% of the people agreed to recommend this bank to their friends whereas 25 refused to do so. Rate HDFC bank in maintaining good customer relationship Table 1.7 Respondents No of respondents % of respondents Good 20 20% Average 57 57% Poor 23 23% Graph 4.9 The result shows perfectly that the customers found the service to be average in terms of customer relations. Overall satisfaction rating with HDFC Table 1.8 Respondents No of respondents % of respondents Very dissatisfied 2 2% Somewhat dissatisfied 9 9% Neutral 21 21% Somewhat satisfied 48 48% Very satisfied 20 20% Graph 5.0 Review from customers show that 48% are somewhat satisfied whereas 21 percent are neutral about the satisfaction level. Only 2% and 9% customer were very and somewhat dissatisfied respectively. 4.1 Findings Majority of the customers are satisfied with the service provided. Majority of the customers found the services to be average. They also found that the respondents are average in maintaining good customer relations. Majority of the customers are facing the problem of timeliness. The perception of the majority of the customers is good and are satisfied with the services and were ready to recommend the products of the bank. Majority of the customers are interested in fixed deposits, savings a/c, and mutual funds. Majority of the customers are satisfied with the dealing of the bank officials. The most important point is that, services provided by the banks attract customers. CHAPTER 5: CONCLUSION 5.1 Suggestions More stress should be given on advertisement and promotional activities. Banks should improve the efforts to make good relationship with the customers. Enhancing their services should also be an important task. Procedures should be made less time consuming. Banks should inform their customers about their extra services. 5.2 Limitations The research was carried out in a short period of 6 weeks because of which simple random and judgemental sampling is used. Limited sample size (100). The information might be biased because the information collected is given by the customer which doesn’t have any proof and depends upon different customers according to their satisfaction level. 5.3 Conclusion At the end I would like to conclude by saying that the Indian banking market is growing at an astonishing rate. HDFC bank have a network of 1142 branches and 3295 automated teller machines in 528 cities in India. The majority of customers are satisfied but the bank should target the unsatisfied customers. Even though the customers are aware about the services, the bank should try to create more awareness among people. HDFC should use printing as well as other media to do so. Formalities should be reduced to a minimum level as the customers feel irritated and the whole process becomes a burden on them. BIBLIOGRAPHY www.google.com www.hdfcbank/products/finance www.iloveindia.com http://en.wikipedia.org/wiki/HDFC_Bank http://www.slideshare.net/ankurshrivastava3762/customer-satisfaction-level-in-hdfc-bank http://articles.economictimes.indiatimes.com/2002-11-16/news/27339334_1_sanjay-ralhan-primus-and-american-express-auto-finance ANNEXURE ANNEXURE 1: Questionnaire NAME ________________ AGE ___________________ GENDER_______________ OCCUPATION______________ EMAIL_________________ ADDRESS__________________ Why you chose HDFC? Resolve problems Communications Reliability Responsiveness What are your investment objective in HDFC bank? High income Stable income Future welfare Tax benefit High growth Reasonable income Retirement protection What are the reasons that attract you to be a customer? Image Services Products All of the above Best service provided by the bank are? Savings a/c Fixed deposit Current a/c Demat a/c Credit cards Insurance Mutual funds Loans What are your perceptions about the services of the banks? Good Average Poor Are you satisfied with the dealing of the bank officials? Yes No To some extend Any problems you are facing regarding the bank? Timeliness Customer relationship Infrastructure All of the above How likely are you to recommend the services to your friend or family? Very unlikely Somewhat unlikely Neutral Somewhat likely Very likely How will you rate HDFC bank in maintaining customer relationship? Good Average Poor What is your overall satisfaction with the company? Very dissatisfied Somewhat dissatisfied Neutral Somewhat satisfied Very satisfied